Contact: info@serviziomare.it

Our website is: www.serviziomare.it

The Data Controller

This Privacy Policy is updated in accordance with Regulation (EU) 2016/679 (hereinafter “GDPR”). It is valid and effective as of May 25, 2018, and automatically replaces any pre-existing policy for all users of our services and platforms.

We promote our design furnishing business and sell our products at our headquarters.

As part of these activities, we collect, use, process, and communicate certain data concerning you, as described below.
Note: Our policy only covers services provided directly by us and our own platforms.

This policy does not cover other websites you may visit through links and/or images you might click on. We encourage you to carefully read the privacy policies of any other sites you visit.

In addition to Italy, where we are based, we operate in other EU and non-EU countries, providing services and specifically selling our products and services to users located in these countries.

With reference to our products and services, this policy also applies to these cross-border treatments within our entire business activity, as well as to any third-party providers we use to manage payments, delivery of products, service bookings, and the promotion of offers or discounts.

Such third-party providers have limited access to your data, strictly for the execution of operations reserved for customers that go beyond simple website browsing. These providers act exclusively on our behalf and are contractually bound to protect and use only the data strictly necessary to fulfill their tasks, in compliance with the purposes for which they received it, this Privacy Policy, and the consent you have provided.

PURPOSES AND CHARACTERISTICS OF DATA PROCESSING

If you use our services and visit our platforms, we become aware of certain browsing data (Cookies) through automated processes (even if you do not activate our services or register).

However, this data reaches us in an absolutely anonymous form and does not allow us to identify you or associate the data with your name and/or other personal information, unless you provide it voluntarily by contacting us at info@serviziomare.it.

While acquiring data anonymously, we also use cookies and similar technologies, which you can disable through your browser settings.

We do not ask for express consent for this processing because, as it involves anonymous data, it is not considered “personal data” (i.e., data referable or traceable to you).

WHY WE PROCESS ANONYMOUS DATA

Data acquired during our activities is used to:
– Provide and improve our services;
– Statistical purposes and management of access systems to portals and services.

YOUR RIGHTS (Anonymous Data)

As long as your data is processed in anonymous form, you DO NOT have: the right of access; the right to request rectification or erasure; the right to be forgotten; the right to restrict processing; or the right to data portability.

WHAT DATA WE KNOW AND HOW WE KNOW IT

When you place an order or write to our Customer Care for assistance, we acquire the personal and contact details you communicate to us (name, surname, contact address, phone number).
From this moment, the previously anonymous data becomes “personal data” linked to you.
The legal basis for this processing is the need to fulfill your request for assistance and allow you to exercise your rights.

WHEN AND WHY WE PROCESS YOUR DATA

Acquired data is used to:
– Respond and provide the assistance you request via email;
– Anonymous profiling for statistical purposes;
– Anonymous measurement of service effectiveness.

Should we intend to process your data for additional or different purposes, we will notify you in advance, and you may exercise your right to withdraw consent or restrict processing as established by the GDPR.

YOUR RIGHTS AND THE POSSIBILITY TO OBJECT TO PROCESSING

Except in cases where data is processed anonymously, you have the right to:
– Obtain information regarding the processing we perform (Right of Access);
– Request rectification or erasure of your data and notification to third-party recipients;
– The right to be forgotten;
– The right to restrict processing;
– The right to data portability.
As provided by articles 15-20 of the GDPR. To exercise these rights, write to info@serviziomare.it. In any case, you ALWAYS have the right to lodge a complaint with a supervisory authority.

YOU CAN OBJECT TO PROCESSING

According to Art. 21 of the GDPR:
1) By motivating your request with reasons related to your particular situation, you have the right to object at any time to the processing of your personal data (including profiling) when based on legitimate interests or public interest.
2) You have the right to object at any time, without providing reasons, to the processing of data for direct marketing purposes.

HOW WE STORE YOUR DATA AND TO WHOM WE COMMUNICATE IT

Your data is stored only on digital storage spaces, either ours or provided by third-party companies, for which we ensure an adequate level of protection. We only transfer data to hosting/storage providers and intermediaries necessary for managing sales, shipping, and payments.

RETENTION PERIOD

We process and store your data for as long as you use our services, up to the maximum statute of limitations provided by Italian law, or as long as necessary to fulfill legal obligations from your last interaction with us. Afterward, data is permanently rendered anonymous.

HOW WE PROTECT YOU

We adopt technical and administrative security measures to reduce risks of loss, misuse, or unauthorized access. We have also established strict internal rules for employees. We have performed a Data Protection Impact Assessment (DPIA) regarding automated processing, which you may consult by contacting our DPO.

CONTACT US

For questions or complaints regarding this Privacy Policy, contact us at: info@serviziomare.it